Privacy Policy | Kind Words Are Cool

Introduction

Kind Words Are Cool ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our temperament coaching services, including our website and mobile applications (collectively, the "Services").

Please read this Privacy Policy carefully. By using our Services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide

Account and Contact Information: Email addresses and names when you create an account, purchase an assessment code, or use the facilitation feature.
Assessment Responses: Your answers to assessment questions, which are used to calculate your temperament profile.
Profile Information: Optional information such as your organization affiliation and temperament preferences.
Coaching Conversations: When using the coaching and facilitation features in our mobile app, your conversation history is stored to provide personalized guidance and maintain context.
Voice Input: With your permission, voice recordings are sent securely through our server to OpenAI for transcription. Our server processes audio transiently and does not retain recordings. The resulting text is stored with your conversation.
Payment Information: Stripe processes web purchases; Apple and Google Play process in-app purchases. We store purchase identifiers and subscription status, but not your full payment-card details.
Content Reports: If you report an AI response, we store the reported output, your reason and optional explanation, and your account identifier for safety review and support.

Information Collected Automatically

Usage Data: Information about how you interact with our Services, including pages visited and features used.
Device Information: Device type, operating system version, browser type, and device identifiers.
Log Data: IP address, access times, and referring URLs.

Mobile App Permissions

Our mobile apps may request the following permissions:

Microphone: Used only when you choose voice input. Audio is recorded temporarily for transcription and the temporary recording is removed after processing.
Speech Recognition: Converts your voice to text using the transcription service described above.
Notifications: Used only if you opt in to practice reminders or other app notifications.

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Services across web and mobile platforms
Process your assessment and generate your temperament results
Provide personalized coaching and facilitation based on your temperament profile
Maintain your conversation history for contextual guidance
Send you your assessment results and related communications
Process transactions and manage subscriptions
Respond to your inquiries and provide customer support
Analyze usage patterns to improve our Services
Comply with legal obligations

How We Share Your Information

We may share your information in the following circumstances:

With Organizations: If you use an assessment code provided by an organization (employer, educational institution, etc.), your assessment results may be shared with that organization's designated administrators.
AI Service Providers: Conversation content is sent through OpenRouter to language-model providers to generate requested coaching and facilitation responses. Voice transcription uses OpenAI. Provider processing is governed by our service configurations and applicable provider terms.
Service Providers: We use providers for hosting, authentication, payment processing (Stripe, Apple, and Google Play), email, speech transcription, and text-to-speech.
Legal Requirements: We may disclose your information if required by law or in response to valid legal requests.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes secure authentication, encrypted data transmission, and secure credential storage on your device. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your data for as long as necessary to provide you with our Services and as required by applicable laws:

Assessment Results: Retained to allow you continued access and for organizational reporting where applicable.
Coaching Conversations: Stored to maintain context and provide consistent personalized guidance. You may request deletion of your conversation history at any time.
Account Information: Retained while your account is active. When you delete your account, account-linked app data is deleted from active systems promptly.
Backups and Security Logs: Deleted account data may remain in encrypted backups for up to 30 days, and limited security logs may be retained for up to 90 days before automatic deletion.
Legal and Transaction Records: Records that we must retain for tax, accounting, payment-dispute, fraud-prevention, or other legal obligations may be retained for up to seven years, or longer if required by law. Payment processors retain information under their own policies.

Account and Data Deletion

You can delete your account inside the I Said, You Heard mobile app from Menu > Account > Delete Account. You can also review the data affected and request deletion outside the app on our Account Deletion page.

You may delete selected data without deleting your account by using the controls in the Account screen, including clearing journal entries, article progress, course progress, or saved coach memory.

Third-Party Services

Our Services integrate with the following third-party services:

Apple: For Sign in with Apple, in-app purchases and subscription management on iOS devices.
Google: For Sign in with Google, Google Play billing and subscription management, notifications, and cloud hosting.
Stripe: For web-based payment processing.
AI Language Models: For powering coaching and facilitation features.

We encourage you to review the privacy policies of these third-party services.

Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Services, you consent to the transfer of your information to the United States and other jurisdictions where we operate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Services after any changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Kind Words Are Cool
Email: info@isaidyouheard.com